I spent most of this morning on the phone with a Dell tech support guy. I started our relationship with "I think the hard drive is bad." But you know how tech support guys are. They have to go through their whole routine before they are willing to try your suggestion (Is there a test we can run to check the hard drive?") So I patiently went through two and a half hours of pushing buttons and reading what showed up on the screen as we went.
Finally, when nothing worked, including resetting the system to it's factory default condition (sob), I asked again if there was a test we could run to check the hard drive. We started the test.
Guess what? Yup! It's a bad hard drive.
Remember the problem I had when I first got Purple Dell? Yeah. The drive was bad then. They are sending me a new hard drive. I am expected to install it myself. HA HA HA! I am supposed to call a technician when the drive arrives and he will assist me over the phone.
In the meantime I will be using Sweet Hubby's Ipad.
Live long and prosper. \\//